Privacy Policy

R.F. Bakery Equipment Ltd. – Privacy Policy

Policy on Privacy of Customer Personal Information

R.F. Bakery Equipment Ltd. (“RF Bakery”) is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with the RF Bakery. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Our policies and practices have been designed to comply with the Personal Information Protection Act of British Columbia.

What is personal information?

Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, banking information, and credit records. Information about individuals contained in the following documents is not considered personal information:

• public telephone directories, where the subscriber can refuse to be listed;

• professional and business directories available to the public;

• public registries and court records; an

• other publicly available printed and electronic publications.

We are accountable to you

RF Bakery is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage, or other purposes.

We let you know why we collect and use your personal information and obtain your consent

RF Bakery identifies the purpose for which your personal information is collected and will be used or disclosed. If that purpose is not listed below, we will do this before or at the time the information is collected. You will be deemed to consent to our use of your personal information for the purpose of:

• communicating with you generally;

• assessing your eligibility borrow money, grant a mortgage, lend money, or make an

• processing and keeping track of transactions and reporting back to you;

• recommending products and services that RF Bakery believes will be of interest and provide value to you;

• complying with legal and governmental requirements; and

• fulfilling any other purpose that would be obvious to a reasonable person at the time we collect it from you.

Otherwise, RF Bakery will obtain your express consent (by verbal, written or electronic agreement) to collect, use, or disclose your personal information. You can change your consent preferences at any time by contacting RF Bakery. To change your preferences, refer to the “How to contact us” section below.

We limit collection of your personal information

RF Bakery collects only the information required to provide services to you. RF Bakery will collect personal information only by clear, fair and lawful means.

We receive and store any information that you provide to us or authorize us to obtain.

Examples of the information we collect include:

• name;

• address;

• phone number;

• email address; and

• credit card number.

We limit disclosure and retention of your personal information

RF Bakery does not disclose personal information to third parties.

You are deemed to consent to disclosure of your personal information for those purposes. If your personal information is shared with third parties, those third parties are bound by legal obligations including, where necessary, appropriate agreements with RF Bakery to secure and protect the confidentiality of your personal information.

RF Bakery retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.

We keep your personal information up to date and accurate

RF Bakery keeps your personal information up to date, accurate and relevant for its intended use.

You may request access to the personal information we have on record in order to review and amend the information, as appropriate. In circumstances where your personal information has been provided by a third party, we will refer you to that party (e.g. credit bureaus). To access your personal information, refer to the “How to contact us” section below.

The security of your personal information is a priority for RF Bakery

We take steps to safeguard your personal information, regardless of the format in which it is held, including:

• physical security measures such as restricted access facilities and locked filing cabinets;

• electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers;

• organizational processes such as limiting access to your personal information to a selected group of individuals; and

• contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.

We are open about our privacy and security policy

We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our website: https://www.rfbakery.com. To contact us, refer to the “How to contact us” section below.

We provide access to your personal information stored by RF Bakery

You can request access to your personal information stored by RF Bakery. To contact us, refer to the “How to contact us” section below. Upon receiving such a request, RF Bakery will:

• inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed;

• provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information; and

• make any necessary updates to your personal information.

We respond to your questions, concerns and complaints about privacy

RF Bakery responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.

How to contact us

• by email to customercare@rfbakery.com

• by mail to 73B Clipper Street, Coquitlam, BC, V3K 6X2

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact RF Bakery’s Chief Privacy Officer by mail at Chief Privacy Officer c/o RF Bakery Capital Canada Inc., 73B Clipper Street, Coquitlam, BC, V3K 6X2.